Privacy notice

Thank you for taking the time to read our Privacy Policy. At Stokes we take your privacy seriously and will only use the personal information that you supply us when using our website.

When you request a customer account, quotation or submit a form for information on our products or services we collect several details including your name, company, mailing address, e-mail address and phone number. We may record which products or services you are interested in and which products you enquire about. This enables us to understand your requirements to help us improve the products and service that we offer you.

To offer you the best service and choice of components we may use this information to inform you of any new products or special offers that we think may be of interest to you or about changes to our website. If, however you are unhappy with us sending you this information please email us at Stokes@aerco.co.uk . Please be sure that we will not sell, trade or rent the personal information that you give us to other companies, nor will we share any of the information to third parties.

In setting up a customer account on our website for you and in accordance with General Data Protection Regulation (GDPR), we may ask for proof of your identity before disclosing certain information to you.

Your computer may store cookies to make browsing of our website easier for you. Cookies are small pieces of information that are stored on your computer’s hard drive by your browser. If you do not want cookies to be stored within your computer, you can change the setting on your browser to prevent this and details of this should be within the help function of your browser.

From time to time, we may publish revisions to our Privacy Policy which will be posted on our website.

Please be aware by submitting your personal information to us, you are consenting to our collection and use of the information as set out in this Privacy Policy.

If you are unsure of any of the details outline in this Privacy Statement, please contact our customer service team by emailing Stokes@aerco.co.uk .

Personal Data We Collect

If you have signed up for a website account or used a contact form on the website, you would have provided us with the following Data:

• Your personal details that include:

o Postal, billing and invoice addresses for you or the company you are representing

o Name and/or name of the company you are representing

o Contact email addresses

o Contact phone Numbers

• Login Details, such as username/email address and password that you have chosen

If you have made a purchase or enquired about a product, we may collect the following:

• The product you have purchased or the product you have enquired about

• How you paid for your purchase

• When you made the purchase

• Information about the device used to place the order, such as:

o Type of operating system

o IP address

o Browser type

o Device identifiers (Tablet, Mobile or Desktop)

How and Why Use This Data:

• To manage the accounts, that you hold with us

• Process orders, refunds and other transaction you make

The data that we ask for is exactly what we need to be able to make our goods and services available to you.

Sharing Data with Other Organisations

We may share personal data with third party organisations for any of the following reasons:

• If the law or a public authority says that we must share the personal data

• if we need to share the personal data in order to establish, exercise or defend our legal rights (this also covers providing the data to other for the purposes of preventing fraud and reducing credit risks)

How We Protect Your Data

We protect your data in the following ways:

• Computer system safeguards such as, data encryption and firewalls

• Physical access controls to our buildings and paper copy files

• Electronic security measures when accessing the data from a computer system

• Only giving access to employees who need the data to carry out the responsibilities of their job

• Using Secure Socket Layer (SSL) and/or Transport Layer Security (TLS) when the information is being transmitted

• Only revealing the last 4 digits of the card number for a purchase when confirming an order

Cookies and Other Technologies

When using our site, you agree to using cookies. The cookies that we use will only track what you do on our site and nowhere else. We use cookies for the following:

• Remembering your login details (if you ticked the confirmation box for this when logging in)

• To save anything you added to your cart so that it is still there when you come back

• To improve the look and layout of our site for different devices (for example browsing on a phone instead of a desktop)

• To track any errors, that you may encounter so that we can address these problems

You can delete, reject or clear your cookie data within your browser’s settings.

Your Rights

Under the General Data Protection Regulation, you have the right to see any personal data that we hold about you, this is called a Subject Access Request.

If you wish to receive a copy of the data that we hold about you please write to:

(STOKES) Aerco Ltd, IT Manager Unit 17, Lawson Hunt Industrial Park

Broadbridge Heath

Horsham

RH12 3JR

West Sussex

England, United Kingdom

You can also email us at stokes@aerco.co.uk